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Content Library

Welcome to the Cloud Services Community Content Library. Select a category below and download from a growing body of whitepapers, documents, videos and recordings of webinars by leading experts and fellow community members.


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WHITEPAPER: Preparing for the Inevitable

Rick Olivieri, ,

While no one likes to talk about disasters, they happen. And when they do, unprepared businesses and governments fail to function—unless they have a plan in place. This paper outlines key steps and information to consider when building a disaster recovery ...

WHITEPAPER: Choosing an IT Provider

Lita Vernick, ,

Five Questions Every Small Business Should Ask When Choosing An It Provide

WHITEPAPER: Data Center Without Walls

Rick Olivieri, ,

Data Center Without Walls - the combination of geographically distributed data centers able to function as an efficient shared resource pool to address any magnitude of workload demand from anywhere across that geography with assured service performance.

PRESENTATION: Beyond Broadband - How do you Increase Profitability by Selling Additional "Cloud" Services

Rick Olivieri, ,

Three vendors describe how you can make money by selling beyond the 'pipe'! After all if you are just selling the 'pipe' you are not only leaving revenue on the table, you are vulnerable to another reseller walking in to the customer to sell a more com ...


Lita Vernick, ,

The need for bandwidth is increasing faster than most businesses can keep up. These infographics offer some stunning statistics that sum up where bandwidth stands today and where we are headed. It also presents key reasons why the demand for bandwidth is ...

WEBINAR: Desktops-as-a-Service Global Market Trends: A Service Provider Perspective

Dan Sparks, ,

Is this the year that the Desktops-as-a-Service (DaaS) market will show tremendous promise for service providers? Results from a recent service provider survey predict growth in the delivery of secure hosted workspaces -- and the potential for expanding h ...

PRESENTATION: Winning Your Piece of the $193 Billion Managed Services Market with a Recurring Revenue Model

David Neely, ,

As convergence steadily drives VARs into telecom services, partner programs can generate more interest and inquiries from VARs in the pursuit of incremental revenue. Partner programs have much to offer VARs, which benefit from growing their businesses ...

Category:Cloud Revenues
WHITEPAPER: Learn how to use Social Media

Lita Vernick, ,

Facebook? Twitter? Blogs? Will a huge fan base on Facebook enhance your brand image? Will posting videos on YouTube turn leads into sales? Does the potential for negative feedback deter your business from having a public conversation?

PRESENTATION: Building a Cloud Practice with Cloud Solutions and Support

Webinar slides from our June 20, 2013 webinar, Building a Cloud Practice with Cloud Solutions and Support Offered by ADTRAN and Windstream.

Webinar: Leveraging Social Media to Drive New Business Sales

Kyle Burt, ,

From a business standpoint, there’s no denying that social media is playing an ever-increasing role in both customer engagement and increasing sales leads and thus revenue. Increasingly Channel Partners see that social media provides an opportunity to giv ...

WEBINAR: The Truth About Reselling Cloud

Ian Moyse, ,

The Truth About Reselling Cloud by Ian Moyse, Sales Director at, Ian Kilpatrick, Chairman at Wick Hill, and David McLeman, Managing Director at Ancoris

WHITEPAPER: Cablecos & The Channel. State of the Market 2012

Gregory Iuzzolino,

Channel Partners recently concluded its second annual survey of channel partners' interest in, adoption of and challenges with selling cableco telecommunications services to businesses. The inaugural survey, published in 2011, was conducted in response to ...

PRESENTATION: As Vendors and Partners Move to a Recurring Revenue Model, How Should They Recruit, Compensate and Motivate their Sales Teams?

Craig Schlagbaum, ,

Presentation by Craig Schlagbaum, VP Indirect Channels, Comcast Business

5 Steps that will Drive Local Cloud Marketing Success

Sarah Cundiff & Darragh Fitzpatrick,

"5 Steps that will Drive Local Cloud Marketing Success" was presented at the NYC Cloud Services Community Roadshow on May 17, 2016 by Sarah Cundiff and Darragh Fitzpatrick of The Tabush Group

WHITEPAPER: Building an Effective Support Structure for Your Cloud Customers What is Really Required

Oli Thordarson, ,

In this whitepaper, Oli the CEO and owner of Alvaka Networks, a very successful @Cloud’ Services Provider discussed how they have built an effective support structure for their Cloud customers. He started by discussing their journey from VAR to MSP to tru ...

WHITE PAPER: Building a Cloud Practice

Shawn Mills, ,

The prevalence of cloud computing has ushered new business models. Progressive entrepreneurs leverage the strategic advantages of cloud-based business models to replace less profitable traditional IT service and sales businesses. The vast variety of cloud ...

WHITEPAPER: UC for Education

Marketing Wheels,

By adopting unified communications, schools can reduce costs, ease network maintenance, and improve information flow among staff, students, and parents