Frequently Asked Questions - All FAQs

The Cloud Services Community is a great place to engage with other like-minded individuals, share best practices, discuss the issues that keep you up at night, and more.  With over 4,500 members, it's no wonder why we are the world's largest and most successful community for IT partners, born in the cloud partners, service provider agents, and MSPs. 

You can still explore the community without joining.  But if you want to post to the site, download documents, create a blog, or take advantage of a number of other resources you'll need to sign up.  Don't worry!  It's quick and easy.

Nothing!  It's free!

Joining the community is quick and easy.  

1. Click REGISTER in the upper right-hand corner of your screen.

2. Follow the instructions and fill out the required information.

3. Check the box that says, "I have read and agree to these terms and conditions."

That's it!  You are now a registered user of the community.  Within 24 hours you will receive your approval to be a Member or Elite Member.

Don't worry!  Although it is very uncommon, once in a while it may take more than one business day to be approved.  If you have not received approval, please send our Community Manager a quick message here.

As a Member of the community you can:

An Elite Member has all of the Member benefits plus:

1. Make sure you are logged in to the community.

2. In the upper right-hand corner of your screen you should see PROFILE and LOGOUT.  Click on PROFILE.

3. Scroll down until you see EDIT PROFILE and click it.

4. Under the INFORMATION tab and before the General Information area, you will see what type of member you are (i.e.: "You are currently using the default profile type.  If you want to upgrade your profile click here."

5. Click on CLICK HERE and fill out the required information.

6.  You will receive a confirmation once your Elite Member request is processed and approved.

1. Make sure you are logged in to the community.

2. In the upper right-hand corner of your screen you should see PROFILE and LOGOUT.  Click on PROFILE.

3. Scroll down until you see EDIT PROFILE and click it.

4.  There are two tabs: INFORMATION and ACCOUNT.  Click on ACCOUNT.

5.  Update your password, confirm, and click SAVE CHANGES.

No problem!  Follow these few steps and your profile will be updated within the community.

1. Make sure you are logged in to the community.

2. In the upper right-hand corner of your screen you should see PROFILE and LOGOUT.  Click on PROFILE.

3. Scroll down until you see EDIT PROFILE and click it.

4. There are two tabs: INFORMATION and ACCOUNT.  Click on INFORMATION.

5. Update your information and click SAVE CHANGES.

6. You can also change your account settings (username, email, password) by clicking ACCOUNT.  Remember to click SAVE CHANGES when you are done.

1. Make sure you are logged in to the community.

2. In the upper right-hand corner of your screen you should see PROFILE and LOGOUT. Click on PROFILE.

3. Scroll down until you see EDIT PROFILE and click it.

4. There are two tabs below the EDIT PROFILE heading: INFORMATION and ACCOUNT. To add or edit information in your profile click on INFORMATION. To change your username, email address, or password, click ACCOUNT.

5. Above the heading you will see a navigation bar with Change Avatar (profile picture), Select Profile Video, EDIT PROFILE, Preferences, and Notifications. From this bar you can change your profile picture, select a profile video, edit privacy settings and preferences, and view recent notifications.

6. Update your information and click SAVE CHANGES.

7. You can also change your account settings (username, email, password) by clicking ACCOUNT. Remember to click SAVE CHANGES when you are done.

To change your PROFILE PICTURE:

1. Make sure you are logged in to the community.

2. In the upper right-hand corner of your screen you should see PROFILE and LOGOUT.  Click on PROFILE.

3. Hover your cursor over your profile picture.  A camera should appear.  Click on the camera.

4. Upload your new profile picture and crop it.

5. Click SAVE THUMBNAIL.

To change your COVER PHOTO:

1. Make sure you are logged in to the community.

2. In the upper right-hand corner of your screen you should see PROFILE and LOGOUT.  Click on PROFILE.

3. In the upper right-hand corner of the cover photo you will see a watermarked gear.  Click on the gear.

4. Click on MODIFY COVER.

5.  Click on UPLOAD PHOTO.

6. You may have to reposition the cover photo.  To reposition it, click on the watermarked gear and select REPOSITION COVER.  

7. Move the image as desired.

8. Click SAVE.

Getting around the community is easy.  

SEARCHING: If you are looking for a specific topic try searching for it first.

1. Make sure you are logged in to the community.

2. Locate the search bar in the upper right-hand corner of the page.

3. Type in a question, keyword, or topic and click the magnifying glass to search.

BROWSING: If you would just like to browse through the community and available topics you can navigate around the community from the main navigarion bar.

EVENTS
Stay up-to-date with trending topics with our online and in-person events. Take a look at and register for our upcoming webinars, roadshows, or conferences.

RESOURCES
Content Library - Download from a growing body of best practice resources - whitepapers, documents, infographics, webinar replays and more by leading experts and fellow community members.

COMMUNITY GROUPS
Access and join various groups, read group blogs, download assets, and network with other like-minded individuals.

SUPPLIER DIRECTORY
Good partners are hard to come by.  Check out our robust Supplier Directory and research and learn about products, services, and solutions that are important to your business. Search by name, keyword, or topic or browse through the categories.

HOT TOPICS
Ask questions, post comments share advice and information to get feedback from your fellow community members.

BLOGS
Read through community members' and industry experts' blogs to keep abreast of the latest trends in the industry.  Continue the conversation... commenting on blogs is encouraged!

ELITE MEMBERS
If you are an Elite Member, you can access this area of the community to read super content, register for events earlier, download documents first, and Ask our Experts about the questions that keep you up at night.

1. Make sure you are logged in to the community

2. Go to the HOT TOPICS area.

3. Select a category.

4. Click on NEW TOPIC.

5. Enter a subject (title) and type your question in the message area.  

6.  Click PREVIEW to see how your post will look.  Click SUBMIT to submit your question.

1. Make sure you are logged in to the community.

2.  Click on BLOGS from the homepage.

3. Locate the blog navigation bar below and click on the pencil.

4. Enter a title for your blog.

5.  Don't forget to add a category (or two) and some tags on the right-hand side of the screen.

6.  When you are ready, simply click PUBLISH POST to submit your blog.  

7. Blogs are reviewed by the community management team and will be posted within 24 hours or approval.  If you have not received approval within two business days, please contact the community manager.

All blog posts are reviewed by the community management team and will be posted wihtin 24 hours or approval.  Still waiting for approval?  Email the community manager to find out the status of your blog.

We encourage commenting within the community since it keeps the conversation going.  

1. Make sure you are logged in to the community.

2. Find the blog, Hot Topic, etc. and scroll to the bottom of the post.

3.  You should see your profile picture, name, and a box to type your comment into.

4.  If you would like to subscribe to the post, check the box that says "Subsribe to this post."

5. Click SUBMIT YOUR COMMENT to post your comment.

We would love for you to become more involved in the community and there are several ways to do so.  If you would like to share your thought-leadership and expertise with the community members you can contribute by writing blogs, asking questions, and commenting for a start. If you are an expert in your field then you may consider presenting a webinar, writing a whitepaper, submitting infographics, or speaking at a conference.  No matter how you would like to contribute, we're glad you're here and can provide you with help and guidance along the way.  Learn more about contributing here.

Joining groups within the community enables you to collaborate online, ask questions, debate best practices, and share knowledge with like-minded community members.  Many groups also post valuable resources such as whitepapers, research studies, and infographics that are only accessible if you join the group.

1. Make sure you are logged in to the community.

2. Find a group that interests you under COMMUNITY GROUPS.

3. Click JOIN on the group cover photo.

4. You are now a member of that group.  

5. Feel free to join as many groups as you wish.

1. Make sure you are logged in to the community.

2. Click on the group under COMMUNITY GROUPS that you wish to leave.

3. In the upper right-hand corner of the group's cover photo there is a small watermarked gear.  Click it.

4. Select the option to LEAVE GROUP.

1. Click on EVENTS then WEBINARS from the main navigation bar on the homepage.

2. Selet the webinar you would like to know more about or register for.

3. You can add the webinar to your calendar by clicking ADD TO CALENDAR at the top of the page.

4. Check the box labelled ADD TO CART.

5. Click SELECT REGISTRATION OPTIONS AND CONTINUE.

6. Fill out the registration form.

7. Click REGISTER AND CONTINUE.

8. Click I ACCEPT THE TERMS OF SERVICE FOR THIS EVENT.

8. Click REGISTER AND CONTINUE.

9. You will receive a reminder email the day of the webinar.  

Don't worry...  We've got you covered!

1. Make sure you are logged in to the community.

2. Look through the scrolling banner on the homepage and click on the webinar (replay) that you missed.

3. Enjoy the webinar.

We are always looking for industry experts to impart their knowledge through engaging and thought-provoking webinars.  If you are interested in presenting a webinar head on over to the Contributor's Corner and let us know.