WHITEPAPER: Building an Effective Support Structure for Your Cloud Customers What is Really Required
In this whitepaper, Oli the CEO and owner of Alvaka Networks, a very successful @Cloud’ Services Provider discussed how they have built an effective support structure for their Cloud customers. He started by discussing their journey from VAR to MSP to true cloud Services Provider. He shared the vision they had and how they went about recruiting the talent they needed. He discussed the challenges they had to overcome and the key deliverables. Quite simply what really matters to customers and how do you deliver it.
He then shared thoughts on building the infrastructure and managing the network operations centre to deliver Reliability, Availability and Security. He finished by discussing the relationships he has with his vendors and the customer facing team they have built to ensure they are able to respond to customer needs 24/7 x 365.
For anyone who has built or is looking to build a Cloud Services company download the Whitepaper from Oli Thordarson.
He then shared thoughts on building the infrastructure and managing the network operations centre to deliver Reliability, Availability and Security. He finished by discussing the relationships he has with his vendors and the customer facing team they have built to ensure they are able to respond to customer needs 24/7 x 365.
For anyone who has built or is looking to build a Cloud Services company download the Whitepaper from Oli Thordarson.
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