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Fighting Back Against Shadow IT: Part 3

Help your customers embrace cloud services to serve business stakeholders In Parts 1 and 2, we outlined the steps involved for you to help customers reduce their shadow IT and position yourself as a cloud services thought leader. In part 3, we discuss how you can work with the business units to understand their unique needs as well as empower development within both IT teams and business units. Work with Business Units to Understand Unique Needs In fighting back against shadow IT, it is vital that you create a process where the IT organization remains aware of applications and the handling...
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Fighting Back Against Shadow IT: Part 2

Help your customers embrace cloud services to serve business stakeholders In Part 1 we outlined how the rise of shadow IT affects both your customer’s and your business. You can help customers assess the situation to determine the extent of its use inside their companies and position yourself as a trusted cloud advisor. In Part 2 we will examine how to help customers identify mission-critical applications and which to host in the cloud. Identify Your Customer’s Mission-Critical Applications The second step in controlling this cloud-driven onslaught of shadow IT starts with helping your customer identify and acknowledge those applications and processes...
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Fighting Back Against Shadow IT: Part 1

Help your customers embrace cloud services to serve business stakeholders Introduction The term Shadow IT describes the use of IT systems, software or other solutions used inside an organization without knowledge or approval by the IT organization1[CG1]  This situation is arising because of the changing technology and services landscape. Business users are avoiding formal IT processes and procedures because their demand for technology to achieve business outcomes is outstripping an IT organization’s capacity to supply. Today, shadow IT may manifest itself through unauthorized applications, the storing and transferring of sensitive data outside of a secure network, or the spinning up of...
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50 Questions You Must Ask Before Engaging In Cloud Computing Services

If you are selecting cloud computing services or if you want to improve your ROI in the cloud... it's more like 50 shades of gray then black and white. So, here are the 50 questions you’ll want to ask! Get the white paper with the answers to these questions and more when you join our group! Business Objectives – Identifying Why You Are Moving Into The Cloud 1. There are as many business objectives for the cloud as there are shades of any color, such as capex to opex budgeting, flexibility, agility, high availability, etc. Why do you want to move to...
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Sungard Availability Services – Not Your Father’s Disaster Recovery

Sungard Availability Services is honored to be the newest sponsor of the Cloud Services Community. As part of our sponsorship we’ll be sharing information, best practices and selling techniques that help you recommend and sell production and recovery cloud services plus managing applications in the cloud, such as SAP and Oracle. We are also looking to collaborate with the community on ways to help you enhance your services portfolio. What can Sungard AS do more of or differently to help you enhance your own cloud practice? What new products, services or other offerings can you provide that increase profitability and position...
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